Customer Centricity

Disclaimer: Acumen Capital Market (India) Ltd does not guarantee any fixed returns. Investment in the securities market is subject to market risks, read all the related documents carefully before investing. KYC is a one-time exercise while dealing in securities markets-once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund, etc.), you need not undergo the same process again when you approach another intermediary.
Investments in the securities market are subject to market risk, read all the related documents carefully before investing. We collect, retain, and use your contact information for legitimate business purposes only, to contact you, and to provide you with information & latest updates regarding our products & services. We do not sell or rent your contact information to third parties. Before dealing with authorized persons, please check the details here. Stay well-informed about investing in the securities market with valuable educative material – click here. For CDSL DP support, visit their YouTube channel For e-Voting in NSDL click here.
Risk disclosures on derivatives : 9 out of 10 individual traders in the equity futures and options segment, incurred net losses. On average, loss makers registered net trading losses close to 50,000. Over and above the net trading losses incurred, loss makers expended and an additional 28% of net trading losses as transaction costs. Those making net trading profits, incurred between 15% to 50% of such profits as transaction costs.
Escalation matrix : Customer care: Sneha John, care@acumengroup.in, 0484-4291111 | KYC: Dhaneesh AS,kyc@acumengroup.in, 0484-4291143 | Compliance officer: Suja Joseph, grievances@acumengroup.in, 0484-4291119 | COO: Gireesh K.S, gireesh.ks@acumengroup.in, 0484-4291154. For cyberattack-related issues, please call 0484-4291148, care@acumengroup.in. In the absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint at scores. Register yourself in the SCORES portal by filling in your name, PAN, address, mobile number & e-mail ID. Benefits: Effective communication & speedy redressal of the grievances. Common Online Dispute Resolution Portal
We provide clients with the option to voluntarily freeze/block online access to their trading account; for more information or to avail of this facility, contact stoptrade@acumengroup.in or call 0484-4291111.
Registered office : Acumen Capital Market (India )Ltd, S.T Reddiar & Sons, Veekshanam Road, Kochi Pin: 682035, 0484-4291114 | Website: www.acumengroup.in | SEBI Regn. Nos. : INZ000170434 | NSDL Reg no: IN-DP-40-2015 | CDSL Reg. no: IN-DP-CDSL-680-2013 | Company Identification Number (CIN): U67120KL1995PLC008674 | CDSL DP ID: 12075800 | NSDL DP ID IN300896 | CDSL Branches: NIL | NSDL Branches: Yes