Attention

As per SEBI guidelines, it's now mandatory to either add a nominee to your account or choose to opt-out. Failing to do so before 30th Sep, 2023 would cause your account to be frozen. To prevent unauthorized transactions in your demat account, update your number with your DP & receive alerts on your registered mobile for all debit and other important transactions directly from CDSL on the same day. KYC is a one-time exercise while dealing in securities markets. Once KYC is done through a SEBI-registered intermediary, you need not undergo the same process again when approaching another intermediary. Investors need not issue cheque while subscribing to IPO. Just mention bank account number and sign the application form to authorize your bank to make payment in case of allotment. No worries about a refund as the money remains in the investor's account. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020. Update your email id and mobile number with your stock broker / depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month. Advisory for investors

MOBILE APP - FAQs

First time login

1. Enter your client ID (sent to your mobile number & e-mail ID), and PAN & for generating a new password, click on “forgot password”.

2. Enter the OTP sent to your mobile number

3. Change the password by entering the OTP & the new password. Please note, the password should be alpha-numeric with a special character, For eg: acumen@123

4. Log in to the app by entering the new password.

5. For 2-factor authentication, either enable biometrics or log in with OTP.

6. Once verified, you will be logged in to the app successfully.

Creating a Watchlist

1. Choose the Watchlist tab

2. Click on the floating button on the right

3. Click on the + sign

4. Enter a watchlist name

Watchlist is created successfully. To choose the watchlist, click on the dropdown at the left corner & choose the watchlist you had created.

Adding Funds to your trading account (Payin)

1. Choose the watchlist you wish to add scripts

2. Click on the search button in the top right corner of the app.

3. Enter the script name

4. Choose Cash or F&O

5. Click on add button next to the script.

6. Go back and the script will appear in the watchlist

The script will be added to your watchlist immediately.

Buying scripts

1. Choose the script from the watchlist you wish to trade.

2. To view script details, click on the script.

3. To directly trade, choose the script and side your figure to the right.

4. You can either buy/sell directly by entering trade details.

Selling scripts (Enabling E-DIS facility)

If the client hasn't submitted a physical POA copy, the clients can sell the scripts by enabling E-DIS in the mobile app.

1. To enable E-DIS, click on Portfolio at the bottom of the screen.

2. Select Holdings tab > Click authorization

3. Choose/select all the scripts you wish to sell > Click on generate E-DIS T-PIN

4. An T-PIN will be sent to your registered mobile number.

5. Click on Request e-DIS on the same page > Click on submit

6. Enter your T-PIN & verify the same with an OTP sent to your registered phone number & e-mail ID.

7. Once successful, you can sell/square off the scripts by either going to your watchlist or portfolio tab.

Checking account balance & other info (Back-office)

1. Click on the burger icon on the top left corner of the app, to enable the side menu.

2. Click on the back office.

3. It will re-direct to ACE, where you can view your holdings, profit and loss, ledger balance & more.

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Disclaimer: Acumen Capital Market Ltd does not guarantee any fixed returns. Investment in the securities market is subject to market risks, read all the related documents carefully before investing. KYC is a one-time exercise while dealing in securities markets-once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund, etc.), you need not undergo the same process again when you approach another intermediary.

Investments in the securities market are subject to market risk, read all the related documents carefully before investing. We collect, retain, and use your contact information for legitimate business purposes only, to contact you, and to provide you with information & latest updates regarding our products & services. We do not sell or rent your contact information to third parties. Before dealing with authorized persons, please check the details here. Stay well-informed about investing in the securities market with valuable educative material - click here. For CDSL DP support, visit their YouTube channel

Risk disclosures on derivatives : 9 out of 10 individual traders in the equity futures and options segment, incurred net losses. On average, loss makers registered net trading losses close to 50,000. Over and above the net trading losses incurred, loss makers expended and an additional 28% of net trading losses as transaction costs. Those making net trading profits, incurred between 15% to 50% of such profits as transaction costs.

Escalation matrix : Customer care: Sneha John, care@acumengroup.in, 0484-4291111 | KYC: Jinkle Joseph, kyc@acumengroup.in, 0484-4291143 | Compliance officer: Suja Joseph, grievances@acumengroup.in, 0484-4291119 | COO: Gireesh K.S, gireesh.ks@acumengroup.in, 0484-4291154. For cyberattack-related issues, please call 0484-4291148, care@acumengroup.in. In the absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint at scores. Register yourself in the SCORES portal by filling in your name, PAN, address, mobile number & e-mail ID. Benefits: Effective communication & speedy redressal of the grievances. Common Online Dispute Resolution Portal

Registered office : Acumen Capital Market India Ltd, S.T Reddiar & Sons, Veekshanam Road, Kochi Pin: 682035, 0484-4291114 | Website: www.acumengroup.in | SEBI Regn. Nos. : INZ000170434 | NSDL Reg no: IN-DP-40-2015 | CDSL Reg. no: IN-DP-CDSL-680-2013 | Company Identification Number (CIN): U67120KL1995PLC008674 | CDSL DP ID: 12075800 | NSDL DP ID IN300896 | CDSL Branches: NIL | NSDL Branches: Yes

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