Attention

As per SEBI guidelines, it's now mandatory to either add a nominee to your account or choose to opt-out. Failing to do so before 30th Sep, 2023 would cause your account to be frozen. To prevent unauthorized transactions in your demat account, update your number with your DP & receive alerts on your registered mobile for all debit and other important transactions directly from CDSL on the same day. KYC is a one-time exercise while dealing in securities markets. Once KYC is done through a SEBI-registered intermediary, you need not undergo the same process again when approaching another intermediary. Investors need not issue cheque while subscribing to IPO. Just mention bank account number and sign the application form to authorize your bank to make payment in case of allotment. No worries about a refund as the money remains in the investor's account. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020. Update your email id and mobile number with your stock broker / depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month. Advisory for investors
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Transfer funds instantly to your trading account using your UPI from our mobile trading app. You can transfer up to Rs. 1,00,000 without any charges. The amount will be reflected in your trading account immediately.

Net Banking

Transfer funds directly to your trading account using the net banking option via the mobile trading app. The amount will be reflected in your account immediately.

IMPS/NEFT/RTGS

Transferring the amount through IMPS/NEFT/RTGS takes 2-3 hours to reflect in your trading account. Please transfer from your registered bank account.

Investors are requested to note that Acumen Capital Market Ltd is permitted to receive money from investors through designated bank accounts only named as Up streaming Client Nodal Bank Account (USCNBA) . Acumen Capital Market Ltd is also required to disclose this USCNB accounts to Stock Exchange. Hence, you are requested to use the following.
USCNB accounts only for the purpose of dealings in your trading accounts with us. The details of these USCNB accounts are also displayed by the Stock Exchange on their website under "Member Directory".

Bank Account number IFSC Code Branch
HDFC Bank 00200 3400 00191 HDFC0000020 Ravipuram
Axis Bank 08101 0200 021508 UTIB0000081 Rajaji Road
ICICI Bank 00100 5008 576 ICIC0000010 M.G Road
SBI 31023 4395 21 SBIN0005387 SSI Ernakulam
Federal Bank 10040 2000 31197 FDRL0001004 Banerji Road

Cheque

It usually takes 3-4 working days to reflect in your trading account. Please write the cheque in favour of “Acumen Capital Market (India) Ltd”.

The limit shall be given subject to the realisation of the cheque only. In case of cheque bounces/reversal a charge of Rs. 500 or 1% of the amount (whichever is higher) + GST will be levied.

  • You can request for a payout from our mobile trading platform.
  • The amount will be credited only to your primary bank account.
  • Payout requests might take up to 24 hours to be credited to your bank account.
  • The withdrawal amount is subject to the available ledger credit balance (after charges, if any).

Payout timings (Monday to Friday)

  • Request before 10:00 AM, the request will be processed at 12:30 PM.
  • Request before 01:00 PM, the request will be processed at 03:00 PM.
  • Request beyond 03:00 PM, the request will be processed at 05:30 PM or the next day.

Note: Request placed on second and fourth fridays will be credited only by Monday (subject to bank & public holiday)

FAQs

  • How do I add money using UPI?

    • 1.   Log in to our mobile trading app.
    2.   Click on Payin.
    3.   Enter VPA/UPI ID.
    4.   Authorise through the UPI app.
    We do not accept transfers initiated directly from the UPI app.

  • How do I add bank accounts?

    • To link multiple bank accounts, click https://kyc.acumengroup.in/rekyc/signin

  • How do I change my primary bank account?

    • To change your primary bank account, click https://kyc.acumengroup.in/rekyc/signin

  • Why is the money I added not reflecting in my trading account?

    • If the transfer is via UPI or net banking, the amount should reflect immediately. If via IMPS/NEFT/RTGS, it will take 2-3 hours & via cheque, it will take 3-4 working days.
    If still there is a delay, please call 0484 4291148

  • I placed a withdrawal request 24 hours ago, why haven't I received my money?

    • Withdrawal requests placed on Saturday and Sunday (or public holidays) take longer than 24 hours to be processed. If you still haven't received the money, please contact 0484 4291148.

  • Can I link joint bank accounts?

    • Yes, you can link a bank account in which you're a joint holder. The procedure is the same as linking a normal single-holder bank account. Only the Acumen account holder should be the first holder or the bank account should be an ‘either or survivor’ account.

  • Can I link my relative's bank account?

    • No, SEBI rules mandate that only a bank account in your name can be linked to your trading account.

  • How do I withdraw money from my trading account?

    • You can request to withdraw funds from your account via the mobile trading app.

  • Why is the money I added today not shown in my ledger account?

    • The money added will be displayed in your trading terminal under Pay-ins. The same will be posted in your ledger at the end of the day.

  • When can I withdraw my funds if I sell my shares or close my positions today?

    • Funds from stock holdings sold, and intraday profits get added to the withdrawal balance on T+ 2 days. F&O profits and funds from F&O positions exited will get added to the withdrawal balance on T+1 day.

  • Can I transfer funds from a non-registered bank account?

    • No, you can only transfer funds from bank accounts that are linked to your Acumen Capital trading account. If you have transferred funds from an un-linked bank account, we will reverse your transaction.

  • Can I add money through my debit or credit card?

    • No, we do not accept debit and credit card payments for funds transferred into your trading account.

  • Can I request to get the payout in my non-primary bank?

    • No, you can only get pay-out in your primary bank account.

  • Can I use the same funds for trading on Equity as well as Commodity?

    • Yes, you will be able to use the same funds for equity and commodity.

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Disclaimer: Acumen Capital Market Ltd does not guarantee any fixed returns. Investment in the securities market is subject to market risks, read all the related documents carefully before investing. KYC is a one-time exercise while dealing in securities markets-once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund, etc.), you need not undergo the same process again when you approach another intermediary.

Investments in the securities market are subject to market risk, read all the related documents carefully before investing. We collect, retain, and use your contact information for legitimate business purposes only, to contact you, and to provide you with information & latest updates regarding our products & services. We do not sell or rent your contact information to third parties. Before dealing with authorized persons, please check the details here.

Risk disclosures on derivatives : 9 out of 10 individual traders in the equity futures and options segment, incurred net losses. On average, loss makers registered net trading losses close to 50,000. Over and above the net trading losses incurred, loss makers expended and an additional 28% of net trading losses as transaction costs. Those making net trading profits, incurred between 15% to 50% of such profits as transaction costs.

Escalation matrix : Customer care: Sneha John, care@acumengroup.in, 0484-4291111 | KYC: Jinkle Joseph, kyc@acumengroup.in, 0484-4291143 | Compliance officer: Suja Joseph, grievances@acumengroup.in, 0484-4291119 | COO: Gireesh K.S, gireesh.ks@acumengroup.in, 0484-4291154. For cyberattack-related issues, please call 0484-4291148, care@acumengroup.in. In the absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint at scores. Register yourself in the SCORES portal by filling in your name, PAN, address, mobile number & e-mail ID. Benefits: Effective communication & speedy redressal of the grievances.

Registered office : Acumen Capital Market India Ltd, S.T Reddiar & Sons, Veekshanam Road, Kochi Pin: 682035, 0484-4291114 | Website: www.acumengroup.in | SEBI Regn. Nos. : INZ000170434 | NSDL Reg no: IN-DP-40-2015 | CDSL Reg. no: IN-DP-CDSL-680-2013 | Company Identification Number (CIN): U67120KL1995PLC008674 | CDSL DP ID: 12075800 | NSDL DP ID IN300896 | CDSL Branches: NIL | NSDL Branches: Yes

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