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We are here to assist you.
Head Office
Acumen Capital Market, ST Reddiar & Sons, Veekshanam Road, Kochi, 682 035
Phone Number
For Account opening enquiries
For account opening enquiries
For account opening enquiries
Partner with us.
Contact our nearest branch for more info
Where are you from?
Kerala
Name
Nibin Raj
Phone Number
+91 97450 44855
Email ID
nibin.raj@acumengroup.in
Working hours
9AM to 6PM (Monday to Friday)
For our customers
Call & Trade
For verification, please call from your registration number.
Live Chat
Check out our chat icon on the right corner of our website
Support
For customers & Partners queries, Contact us directly
Remote Support
Download our application for online support
Mobile App Support
+91 9961533404
Mutual Fund Support
+91 7994442515
+91 9562584827
For our Branches
Equity Segment timings are 9:15 am to 3:30 pm from Monday to Friday (Timings are subject to change as per the Exchanges). Commodity Segment timings are 8:30 am to 11:30 pm from Monday to Friday (Timings are subject to change as per the Exchanges) and 8:30 am to 5:30 pm on all Saturdays. Clients can email grievances to grievances@acumengroup.in. We’ll record and direct the complaint to the relevant department for resolution. Check your email for updates on the status. If unsatisfied, contact the Stock Exchange/Depository. In the absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint at SCORES. Register yourself in the SCORES portal by filling in your name, PAN, address, mobile number, and e-mail ID. For cyberattack-related issues, please call 0484-4291148 or email care@acumengroup.in.
Escalation Matrix
| SI. | Contact Person | Address | Contact | Working Hours | ||
|---|---|---|---|---|---|---|
| 1. | Customer care | Shini T S | ST Reddiar & Sons Building Veekshnam Road Cochin 682035 | 0484-4291114 | care@acumengroup.in | 9 AM to 6 PM |
| 2. | Head of Customer care | Sneha John | ST Reddiar & Sons Building Veekshnam Road Cochin 682035 | 0484-4291148 | care@acumengroup.in | 9 AM to 6 PM |
| 3. | Compliance Officer | Suja Joseph | ST Reddiar & Sons Building Veekshnam Road Cochin 682035 | 0484-4291119 | grievances@acumengroup.in | 9 AM to 6 PM |
| 4. | COO | Gireesh K.S | ST Reddiar & Sons Building Veekshnam Road Cochin 682035 | 0484-4291154 | gireesh.ks@acumengroup.in | 9 AM to 6 PM |
| 5. | Head of RMS | Gijo T Rockey | ST Reddiar & Sons Building Veekshnam Road Cochin 682035 | 0484-4291199 | gijo.t@acumengroup.in | 9 AM to 6 PM |
| 6. | Head of Technical | Ginto T D | ST Reddiar & Sons Building Veekshnam Road Cochin 682035 | 0484-4291170 | ginto.td@acumengroup.in | 9 AM to 6 PM |
| 7. | Manager - Finance & Accounts | Remya Devarajan | ST Reddiar & Sons Building Veekshnam Road Cochin 682035 | 0484 4291173 | remya.d@acumengroup.in | 9 AM to 6 PM |
| 8. | Depository Operations & Settlement | Jobby Antony P J | ST Reddiar & Sons Building Veekshnam Road Cochin 682035 | 0484 4291147 | jobby.antony@acumengroup.in | 9 AM to 6 PM |
Clients can email grievances to grievances@acumengroup.in. We'll record and direct the complaint to the relevant department for resolution. Check your email for updates on the status. If unsatisfied, contact the Stock Exchange/Depository. In absence of a response/complaint not addressed to your satisfaction, you may complain about scores. Register yourself in the SCORES and MCX Website portal by filling in your name, PAN, address, mobile number & e-mail ID. For cyberattack-related issues, please call 0484-4291148, care@acumengroup.in.
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